Service operations agent
Handles service requests, prioritises work, drafts responses, escalates breaches and updates managers.
AI agents that can plan, act, escalate and report.
We design controlled agent systems that execute defined business workflows through approved tools, policies and data sources.
Beyond chatbots.
Agentic AI becomes valuable when it is attached to real operational work: creating tickets, reviewing documents, preparing reports, triaging exceptions, checking compliance, updating systems and notifying the right people.
The hard part is not the model. The hard part is governance, integration, reliability and organisational adoption. That is where Kochia focuses.
Agent architecture
Knowledge
Policies, SOPs, documents, records and business rules.
Policies, SOPs, documents, records and business rules.
Tools
ERP, CRM, ticketing, databases, email and APIs.
ERP, CRM, ticketing, databases, email and APIs.
Controls
Approvals, limits, permissions and audit trails.
Approvals, limits, permissions and audit trails.
Reporting
Dashboards, alerts, exceptions and board packs.
Dashboards, alerts, exceptions and board packs.
Use cases
High-value agent deployments.
Manufacturing control agent
Monitors production events, maintenance issues, stock constraints, quality incidents and downtime triggers.
Finance operations agent
Supports reconciliations, invoice routing, procurement approvals, payment packs and management reporting.